Contact support
Create a clear request and follow its progress.
Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.
Open the right screen
Tap « Support » in the bottom bar. Review existing exchanges in « My requests » before creating a duplicate.
Look for: « My requests » · « New request ». The list contains a demo request. Tap a request to open its conversation.
Real HPay screen · Demonstration dataFill in the fields
Tap « New request ». Choose a topic in « What do you need help with? » and describe your problem in « Your message ». The screenshot shows this opened form.
Look for: « What do you need help with? » · « Your message ». Choose a topic and write your message. The submit button is lower in the form.
Real HPay screen · Demonstration dataSend
Scroll to « Send request » and send your request. Find the conversation under « My requests » to continue the same exchange.
After scrolling down the form, « Send request » is visible below the message. No request is sent in this screenshot.
- Send request
The numbers identify controls to find in your app. Enlarge the image to view the original screenshot.
Need help with a step?
I cannot see the button to send my support request.
After the subject and message, scroll down to « Send request ». To continue an existing request, open its conversation and use « Reply ».
One more step, with confidence.
Your progress is saved only on this device.