HPayThe HPay guide
My account

Complete my profile

Check your details and identity.

3 steps At your own pace
Beginner path · 3 / 6

Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.

01

Open the right screen

Open ⁨« My profile »⁩ in the menu. Check your own identity and contact information in the form.

Screenshot 01

Look for: ⁨« Profile Information »⁩ · ⁨« Last Name »⁩ · ⁨« First Name »⁩. Only the upper form is shown. Scroll down for the remaining fields.

Real HPay screen · Demonstration data
02

Fill in the fields

Scroll down to ⁨« ID Card Photo »⁩, ⁨« Confirm ID Card Photo »⁩ and ⁨« Profile Photo »⁩. The screenshot shows only the upper part of the form.

03

Send

For an incomplete profile, ⁨« Submit »⁩ sends the requested information. Check the status shown afterwards; this button may be absent on an already completed profile.

One more step, with confidence.

Your progress is saved only on this device.