P2P deposits & withdrawals

Make a P2P withdrawal

Receive a payment from an agent.

3 steps At your own pace

Available options depend on your country, account and enabled services. Amounts shown are examples.

Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.

Fill in the fields

Tap ⁨« P2P withdrawal »⁩. Choose the receiving method, amount and receiving details required for that method.

**Screenshot 01**
Look for: ⁨« Request withdrawal »⁩. No method or amount is selected yet. The summary depends on your entries.
Real HPay screen · Demonstration data

Create the request

Check ⁨« Fee »⁩ and ⁨« You receive »⁩, then tap ⁨« Request withdrawal »⁩. Review the confirmation and wait for an agent.

Check before confirming

Open the transaction. Use ⁨« I have received the money »⁩ only after checking receipt in your own external account. An agent’s message is not sufficient.

One more step, with confidence.

Your progress is saved only on this device.

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